Streaming Apps Aren't Working for Sue500000

Introduction

Sue500000 has been experiencing a challenging issue with streaming apps on their Ignite TV service provided by Rogers. Having contacted support multiple times without resolution, they are seeking assistance to clarify the requirement of having Rogers high-speed internet when attempting to access various streaming applications.

Situation Description

Background

Sue500000 was previously enjoying Amazon Prime through cable services which worked seamlessly alongside their Ignite TV service from Rogers. The transition to Ignite standalone TV has resulted in a disruption of the streaming functionality, specifically with Amazon Prime and other similar applications fling to operate due to prompts requiring high-speed internet service.

Current Issue

The primary concern is that when attempting to use any of the streaming apps offered through their Ignite TV setup, they receive notifications indicating dependency on Rogers' high-speed internet connection. This issue persists across both of the TV boxes they have in operation and requires repeated resets and reboots as a temporary solution without lasting resolution.

Request for Assistance

Sue500000 is seeking clarification on whether this is an expected requirement, as their current setup includes external internet service from another provider. The frustration arises from not being informed about the necessity of having Rogers' internet during the installation process and desires to understand if this can be rectified through support intervention or alternative means.

Sue500000 expresses regret over the experience, considering changing providers as a result of the inconvenience encountered with streaming apps on their Ignite TV service. This highlights both the frustration towards the issue at hand and dissatisfaction with the lack of clarity during setup phases, potentially impacting future decisions related to service loyalty.

Note

This revised content retns the original information while enhancing clarity and structure for better and understanding:

• Clearly identifies the mn concern without being overly technical.

• Introduction: Sets the stage by summarizing the issue succinctly.

• Situation Description: Breaks down the background, current problem, and request for assistance into distinct sections for easier comprehension.

• : Highlights the user's dissatisfaction and its potential impact on future choices.

This format refine the original text without altering the substance or intent of the message.
is reproduced from: https://communityforums.rogers.com/t5/Ignite-TV/Streaming-Apps-aren-t-working/td-p/507096

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